Company Policy
Office Hours
Our office staff is available to assist you Monday - Friday 8am to 5pm.Live Support
Our secure live support enables you to speak in real time with an A Walsh Imaging representative via our website. Web visitors can utilize this free service to inquire on our company, products and services or to place an order for supplies or even schedule a service appointment.Emergency Service
Clients receive on call premium emergency service 24/7 by calling 973-616-7100.Currency
All products and services are priced in US Dollars, and the amount you pay in your own currency is calculated by the exchange rate at the time of purchase. Please note that all refunds, like purchases, are based on the amount paid in US Dollars. The fluctuating nature of the exchange rates may alter the end result, and this is unfortunately out of our control.Appointments
Service appointments can be scheduled by arranging a next appointment date with your Service Technician, submitting an online service request or by contacting us.Canceling Appointments
If you are unable to keep your appointment, please contact us as soon as possible. This will enable another client to receive an appointment and enable you to reschedule for another date. A Walsh Imaging does not impose a penalty fee for cancelled appointments.Service Contracts
We offer fully customizable, economical and competitive service contracts. They can be arranged for analog x-ray equipment, digital x-ray solutions, and x-ray film processors and can include routine maintenance, parts and hourly service. Most service contracts are for a length of (1) year. However, customized time frames are available. Service contracts provide discounted rates.Service Guarantee
Your radiography investment is essential to keeping your practice running smoothly, safely and efficiently. When your service is interrupted or your equipment is in need of repair, you expect a reasonable and timely response. To ensure that we provide this, we have implemented a SERVICE GUARANTEE. The A Walsh Imaging SERVICE GUARANTEE promises that:● We will provide timely and courteous customer service.
● We will make every attempt to provide your requested service by the date agreed upon.
● We will make a concerted effort to provide you with an accurate bill.
● We will respect your property, facility and radiography investment.
● We will conduct ourselves with the utmost respect for you, your staff and your patients.
● We will do everything possible to right any "wrong" you may have encountered.
If you are ever not happy we want to know. Please contact us whenever you have a concern with or a question about our service. We encourage you to take our Service Call Survey.
Delivery Policy
This delivery policy applies only to non-equipment (film, chemistry and accessories) orders, as equipment orders are usually arranged according to an agreed upon time by both parties. All orders are expedited promptly. To cancel, make changes to or confirm/track your order please contact us. Clients are welcome to place an online order. We offer several delivery methods:● Regular delivery: Delivery will occur the next time we are within your vicinity. Regular deliveries incur a fee of $25 for NJ, NY, CT and PA. Clients within a 5-mile radius incur a fee of $15.
● Emergency delivery: Same day delivery for orders by 8:30am and next business day for orders after 8:30am. Emergency deliveries incur a fee of $50 for NJ, NY, CT and PA.
● Delivery w/ next scheduled service: These deliveries incur no charge. Orders must be received at least 48 hours prior to your scheduled service in order to coordinate delivery with technicians.
● UPS Shipping: Orders processed via UPS Ground shipping, depending on your location, are usually delivered within 1 to 4 business days. Shipping fees are calculated per weight, destination and include a nominal handling fee. Upon request, orders can be shipped UPS Next Day.
● National/Global Shipping: Domestic and Global shipments can be processed via a global shipping company or a freight forwarding agent. Please contact us to make arrangements.
